|Type of Broker||ECN , No dealing desk , STP , DMA|
|Islamic Account (Swap Free)|
|Deposit Options||Bank Wire Transfer , Credit Card|
|Withdrawal Options||Bank Wire T|
Bonus & Rewards
|No Deposit Bonus|
|Bonus for First Deposit|
|Is the Bonus Based on the Volume of the Transaction?|
|Customer Support Languages||English|
|Customer Service Hours||24h|
|Place Trades Over the Phone?|
Fidelis Capital Markets - Review
Fidelis Capital Markets Limited, a New Zealand based company, is one of the few leading online forex brokers that maintain a presence in major financial centers around the world. Equipped with the latest technology, Fidelis Capital Markets is able to give their clients a true ECN trading environment and unbridled access to the Forex market 24 hours a day. In addition, Fidelis Capital Markets is also a member of Financial Services Complaints Limited, an independent party that act as an External Dispute Resolution (EDR) scheme for participating members and their clients.
Backed by a team of experienced individuals in the field of finance and technology, Fidelis Capital Markets aim to deliver superior service to all their clients.
Catering to all level of clients, Fidelis Capital Markets offers six (6) types of trading platforms for a hassle free trading experience.
- cTrader Web
- cTrader Mobile Web
- Fidelis Meta Trader 4
- MetaTrader Multiterminal
- MetaTrader 5 Beta
cTrader Based Platform
Powered by FIX Protocol, cTrader offers a fast and efficient execution of orders. The cTrader trading platform also supports scalping ensuring traders gets the best possible deal. The trading platform is available in three (3) versions:
- Desktop Application
- Mobile Version
- Web Based Version
MetaTrader Trading Platform
Fidelis Capital Markets also provided their clients with access to the forex industry leading trading platform, the MetaTrader. With trading platform unique array of tools, traders will have no difficulty in accessing information to help them make a proper analysis of their trading strategies. The MetaTrader based trading platform is also available in three (3) versions:
- MetaTrader 4
- MetaTrader Multiterminal
- MetaTrader 5 Beta
Types of Trading Accounts
The two (2) main types of trading accounts offered by Fidelis Capital Market only differs in the way the clients are charged for services provided by the company. They comprises of:
- Spread Accounts
- Commission Accounts
Both types of trading account require a minimum initial deposit of $200 to open. Apart from the above, traders also have access to a Demo account that provide them with full capability of the trading platform and access to live market feeds.
Spread and Commission
The spread and commission charged by Fidelis Capital Markets depend on the type of trading account.
Spread Trading Account
Dealing only with the top tier banks and market liquidity providers, Fidelis Capital Markets claims to offer one of the best spread available to their clients. The prices are obtained from their liquidity providers and streamed on a “best bid – best offered” basis.
Recognizing that transaction charges forms the largest cost factor in any trading activities, Fidelies only charge a $3 commission for each trade made with this type of account. The commission is charged on top of the raw ECN spreads that traders obtained from the market (raw ECN spreads starts from 0.1 pips).
Fidelis Capital Markets take its customer support services very seriously. You can tell this from the fact that their website is available in over 60 languages! In addition, the broker maintain a physical presence in several locations each with a local number for clients to call at:
- Australia (+61 3 8400 4487)
- Bahrain (+973 1619 8775)
- Brazil (+55 21 3958 0560)
- New Zealand (+64 9442 7388)
- South Africa (+27 21300 2123)
- United Kingdom (+44 120 223 2844)
Apart from the phone, customer support is also reachable through:
- Live Chat
- Call Back Request
- Email at firstname.lastname@example.org
Ensuring that their clients’ trading account integrity is not compromised, Fidelis Capital Markets encrypt their trading data traffic with a 128bit encryption key. IP addresses are also masked to ensure that a transaction remain secured.
With regards to their handling of funds, the broker only provides 2 methods of depositing and withdrawal of funds:
- Bank Wire Transfer
- Major Credit/Debit Cards
Dealing with Fidelis Capital Markets definitely has some major advantages. These include:
- Access to major technical trading tools
- Competitive Spreads
- EAs and Scalping Allowed
- Instant Trade Execution
- Maximum Leverage at 200:1
- No Dealing Desk
- No Price Manipulation
- No Requotes
There is small risk of a trading account reaching a negative balance as there is no automatic mechanism to close an adverse market position.
Although New Zealand is not a major financial center, it still qualified as a well developed economy with a high standard accountability. This can be seen with how the New Zealand Government tries to assist both clients and financial services providers resolve their disputes with the EDR scheme. Overall, this broker is bona-fide and worth checking out if you are in the market for a Forex broker.